CHATTANOOGA, Tenn.--(BUSINESS WIRE)--
Unum has added a new app to its mobile and online claims tools to help
customers manage disability claims or leave events whenever and wherever
it is convenient for them.
The new mobile app – now available in Apple, Android and Windows app
stores – will help customers easily access and monitor family and
medical leave and manage disability claim details.
“Customers today expect easy-to-use online options for interacting with
us,” said Laura Beckmann, vice president of Unum’s Benefits Center. “The
app shares many capabilities with our secure claims website – meaning
employees get prompt service, even when they’re on the go.”
The mobile app complements a comprehensive suite of online claims tools
that enable customers to manage most claims from submission through
ongoing benefit payment.
With features that work much like mobile banking tools, the app uses a
phone’s camera to capture and upload images of documents and
authorization forms that are needed to evaluate claims. Users can stay
on top of claim status by reviewing correspondence, checking payment
information, and verifying or changing personal information. For
customers who need additional help, the app offers a direct dial feature
to a service representative.
“Nearly a quarter million customers are registered to manage their
claims online with Unum,” Beckmann said. “With the explosion in the use
of smart phones, the app provides additional convenience of mobile
access to many of the same self-service options they already use.”
ABOUT UNUM
Unum
is a leading provider of financial protection benefits through the
workplace. The disability insurance leader in the U.S. for 38 years,
Unum’s portfolio of financial protection products also includes life,
accident and critical illness, which help protect millions of working
people and their families in the event of an illness or injury. In 2014,
Unum paid $5.6 billion in benefits to more than 525,000 individuals and
their families.
For more information visit us at www.unum.com
or connect with us on Facebook,
Twitter
and LinkedIn.
Unum is a Registered Trademark and Marketing Brand of Unum Group and Its
Insuring Subsidiaries.
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Unum
MC Guenther, 423-294-6108
Toll free: 866-750-8686
mguenther@unum.com
Source: Unum